Frequently Asked Questions

1. What is Miali Art?
Miali Art is a luxury brand specializing in handcrafted wooden creations. Each piece is carefully crafted by skilled artisans using high-quality, natural materials. Our collection includes unique furniture, artistic décor, and accessories designed to elevate any space.

2. How are your products made?
All our products are handcrafted by expert artisans who work with the finest natural wood. Each piece is shaped, sanded, and finished by hand, preserving the wood’s natural beauty and ensuring every creation is unique.

3. Where do you source your wood from?
We carefully select high-quality natural wood from trusted suppliers, choosing each piece for its unique character, durability, and natural beauty. Every piece we use is chosen for its unique qualities and is selected with respect for the environment.

4. Can I customize a piece of furniture or decor?
Yes! We offer customization options for many of our products. Please reach out to us at support@mialiart.com with your specific requests, and our team will assist you in creating a piece tailored to your needs.

5. Do you offer international shipping?
Yes. We offer free worldwide shipping. Please refer to our Shipping Policy for information about handling times, international shipping, customs, and delivery details.

6. How can I care for my wooden pieces?
To maintain the beauty of your wooden creations, we recommend regularly dusting and using a gentle, non-abrasive cleaner. Avoid exposing your items to excessive moisture, heat, or direct sunlight, as these factors can damage the wood over time.

7. Can I return or exchange my purchase?
We accept returns and exchanges for eligible items within 30 days of receiving your order. Items must be returned unused, in their original condition and packaging. Please refer to our Refund Policy for full details and eligibility requirements.

8. Do you offer gift cards?
Yes, we offer gift cards for those who wish to share the beauty of Miali Art with others. You can purchase gift cards directly from our website.

9. How do I contact customer service?
If you have any questions or need assistance, feel free to contact us at support@mialiart.com or via WhatsApp. Our team will be happy to assist you.

10. Do you offer discounts or promotions?
We occasionally offer promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.

11. Do I have to pay customs duties or import taxes?
International customers are responsible for any applicable import duties, customs fees, taxes, or other charges imposed by their local authorities. These charges are not included in the product or shipping price.