Return and Refund Policy

At Miali Art, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your product, we offer a 30-day return policy under the following conditions:

  • Return Period: You can return an item within 30 days from the date of purchase for a full refund or exchange. The item must be in its original condition and packaging, unworn or unused, with tags, and accompanied by the receipt or proof of purchase.
  • Return Process: To start a return, please contact us at support@mialiart.com. You will need to send the product back to the address we provide. Once the return is approved, we will send you a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.
  • Damaged or Incorrect Items: Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong product, please contact us immediately at support@mialiart.com so we can resolve the issue.

Exclusions/Non-Returnable Items
Certain items are not eligible for return, including:

  • Custom-made or personalized products.
  • Perishable goods such as food, flowers, or plants.
  • Personal care items such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you are unsure about the returnability of an item, please contact us before initiating the return.

Exchanges
To ensure you receive the right product, we recommend returning the item and placing a new order for the desired product once your return is accepted.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@mialiart.com.